Privacy Policy

Sprout Commerce respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it and the rights you have.

1. Who we areSprout Commerce is operated by:Legal company name: Sprout Commerce Ltd
Company number: 15327511
Registered address: Unit 17 Whinbank Park, DL5 6AY, Newton Aycliffe
Email: info@sproutcommerce.agency

For most activities described in this policy, we are responsible for deciding how your personal information is used.

2. Information we collect
We may collect information such as:
Your name, email address and telephone number
Your company or brand name Information submitted through contact forms
Details provided when booking a strategy call
Information about your website, advertising and marketing requirements,
Messages, emails and other communications with us
Billing, invoice and payment information
Website usage information, including IP address, browser type and pages visited
Marketing preferences
When providing marketing services, we may also access advertising accounts, analytics platforms, ecommerce platforms and customer data belonging to our clients.

3. How we collect your information
We may collect information when you:
Visit our websiteComplete a contact form
Book a call
Request a proposal
Purchase our services
Email or message us
Subscribe to marketing communications
Interact with our advertisements or social-media pages
We may also receive information from advertising platforms, analytics providers, payment providers, social-media platforms and referral partners.

4. How we use your informationWe may use your information to:
Respond to enquiriesArrange strategy calls
Prepare proposals and quotations
Provide our marketing and consulting services
Manage your account and relationship with us
Process payments and invoices
Manage advertising campaigns
Produce reports and recommendations
Improve our website and services
Send relevant marketing communications
Prevent fraud and protect our systems
Meet our legal, tax and regulatory obligations
We will only use your information where we have a lawful reason to do so, such as fulfilling a contract, complying with the law, obtaining your consent or pursuing our legitimate business interests.

5. Marketing communications
We may send you information about our services, insights, offers and updates where you have agreed to receive them or where permitted by law. You can unsubscribe at any time by:
Selecting the unsubscribe link in an email
Replying to a message and asking to be removed
Contacting us directly
You may still receive important service-related messages, such as invoices, meeting details or updates about an active project.

6. Cookies
Our website may use cookies and similar technologies to:
Make the website work properly
Remember your preferences
Understand how visitors use the website
Measure advertising performance
Improve our services
Show relevant advertisements
Non-essential cookies will only be used where you have given permission through our cookie banner.Y
ou can change your cookie preferences at any time through the cookie settings on our website.

7. Sharing your information
We may share information with trusted service providers that help us operate our business, including:
Website-hosting providers
Email and communication platforms
Scheduling tools
Analytics providers
Advertising platforms
Payment processors
Accountants and professional advisers
Contractors working on our behalf
IT and cybersecurity providers
We may also disclose information where required by law or where necessary to protect our rights, systems or business.
We do not sell or rent your personal information.

8. Client customer data
When we manage advertising, analytics, email marketing or ecommerce services for a client, we may process personal information belonging to that client’s customers or leads.In these situations:
The client is normally responsible for the personal information
Sprout Commerce processes it only to provide the agreed services
We follow the client’s reasonable instructions
The client is responsible for explaining to its customers how their information is used
Anyone wishing to exercise rights relating to information held by one of our clients should normally contact that client directly.

9. International transfers
Some of the platforms and service providers we use may store or process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure appropriate protections are in place.

10. How long we keep information
We keep personal information only for as long as reasonably necessary.
Typical retention periods include:
General enquiries: up to 24 months
Client contracts and service records: up to six years after the relationship ends
Invoices and accounting records: normally six years
Marketing information: until you unsubscribe or the information is no longer required
Website and cookie information: according to the relevant cookie duration
We may keep information longer where required by law, for tax purposes or in connection with a legal claim.

11. Data security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
These steps may include:
Secure passwords
Multi-factor authentication
Restricted account access
Secure cloud systems
Confidentiality obligations
Regular access reviews
However, no internet or storage system can be guaranteed to be completely secure.

12. Your rights
Depending on the circumstances, you may have the right to:
Request a copy of your personal information
Correct inaccurate information
Request deletion of your information
Restrict how your information is used
Object to certain uses of your information
Withdraw consent
Unsubscribe from marketing
Request the transfer of certain information
Make a complaint about how your information has been handled
To exercise any of these rights, contact us at: Email: info@sproutcommerce.agency
We may ask you to confirm your identity before responding.

13. Complaints
Please contact us first if you have concerns about how we have used your personal information. You also have the right to complain to the UK Information Commissioner’s Office.

14. Third-party websites
Our website may include links to websites or services operated by third parties.
We are not responsible for how those third parties collect or use personal information. You should review their privacy policies before providing them with information.

15. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated revision date.